Solutions
Insurance Companies and TPA (Third party administrators)
Our solution is suitable for:
– insurance companies,
– third-party administrators (TPA),
– healthcare institutions with independent call center units.
Medifit’s solution offers:
- rezervacijo terminov v obstoječih informacijskih sistemih zdravstvenih ustanov,
- hipno digitalno komunikacijo z izvajalci storitev glede obravnave pacienta,
- odločanje v procesih na osnovi realnih podatkov brez potrebe po dodatnih Extract-Transform-Load (ETL) vmesnikih,
- avtomatizacija procesov (obvestila, opomniki, vprašalniki itd.),
- celoviti pregled nad potekom zdravljenja pacienta.
This Software-as-a-Service works best when it’s integrated with insurance carrier’s core systems.
Features
On-demand booking of available health services from time slots in existing Healthcare Information Systems (HIS)
with additional support for queues
Real-time digital communication with healthcare providers and patients
Automatic feedback on events such as concluded visits, with additional possibility of obtaining information regarding subsequently scheduled visits
Code mapping allows you to bind your internal service codes
to those in other integrated Healthcare Information Systems (HIS
Automatic deployment of customer satisfaction questionnaires
immediately after concierge or after medical treatment
Analytics dashboards with real-time visualization of your KPIs
Benefits
Efficient real-time patient navigation based on current resource availability.
Management of treatment progress for appointed patients in connected healthcare institutions.
Possibility of enriching your concierge process by obtaining historical case data (when integrated with your back-office systems).
Administration automation and real-time KPI monitoring with the possibility of exporting data into your existing CRM.
Compliance with GDPR (and optional possibility of further customization based on national requirements).